-What should I do if something from my order is missing?Please contact our customer service at email@example.com with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.
-What should I do if I get a damaged or defective item?
Please contact customer service at firstname.lastname@example.org, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. We will address this issue within 24 hours.
-How do I create an account?
You can create an account here by entering your name, email, and a password of your choice.
-How do I return or exchange an item?
A pre-paid return label will be included in your shipment.
In the event that you need to return your unworn items, you can ship it back to us in the original packaging for a refund. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on isabelgarcia.us. Please note we are unable to accept returns or exchanges for items purchased at other retail locations or other websites.
-I don't see a refund on my credit card. What should I do now?
Refunds may only be issued in the same form as was utilized for payment. Returns are processed within 7-10 business days of package receipt. Your banking institution may require additional days to process your refund.
SHIPPING & RETURNS
-What forms of payment do you take?
We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Amazon Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at email@example.com.
-Where does Isabel Garcia ship to?
We ship to all 50 states and internationally. Items have a delivery window of 2-10 days from time of order, depending on the item.
-What is Isabel Garcia’s return policy?
Please note our return policy:
- All returns must be initiate within 10 days from the date of receipt.
- Return Label is Included in Package
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- All items should be returned in their original packaging.
- Upon receipt of returned goods, ISABEL GARCIA reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Orders shipped outside the continental United States are final sale and not eligible for return or refund.
-Using the pre-paid return label:
Your packing list will include a pre-paid, pre-addressed return label if shipped within the continental United States. No postage is required. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
Affix the label to the package and drop it at any USPS location.
Your return label is trackable and can be used for all US addresses.
-Do I need to sign for my Isabel Garcia package?
-What if my Isabel Garcia order is lost?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to firstname.lastname@example.org
-Is it possible to modify my order once it is placed?
Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at email@example.com with any requests.
-How do I track my Isabel Garcia order once it is placed?
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.
-I bought an item at full price, and now it's on sale. Can I get a price adjustment?
During promotion periods, promotional offers cannot be applied towards previous purchases.
-Where do I enter a promo code?
Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button.
-How many promo codes can I enter?
Only one promotional code will be honored per order.
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at firstname.lastname@example.org. For questions on styling or sizing please email us at email@example.com. Please allow 24-48 hours for a team member to get back to you.
Where should I direct press inquiries?
Please email your request to: firstname.lastname@example.org