Shipping and Returns Information
Free shipping on all orders in the US.
Items have a delivery window of 2-10 business days from time of order, depending on the item.
Please email us at firstname.lastname@example.org and we will send you a return shipping label by email.
Please include the following:
- Order number
- Style number
- Return reason among the following: too small, too big, color, wrong style or defect (with a description of the issue)
A $7 return shipping fee will be subtracted from your refund if you choose to use the shipping label we provide.
In the event that you need to return your unworn items, you can ship it back to us in the original packaging for a refund.
Please note our return policy:
- All returns must be initiate within 10 days from the date of receipt.
- Return Label is Included in Package
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- All items should be returned in their original packaging.
- Upon receipt of returned goods, ISABEL GARCIA reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Orders shipped outside the continental United States are final sale and not eligible for return or refund.
Refunds may only be issued in the same form as was utilized for payment. Returns are processed within 7-10 business days of package receipt. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on isabelgarcia.us. Please note we are unable to accept returns or exchanges for items purchased at other retail locations or other websites.
Please note that during promotion periods, promotional offers cannot be applied towards previous purchases.
Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
Using the Pre-Paid Return Label
Your packing list will include a pre-paid, pre-addressed return label if shipped within the continental United States. No postage is required.
Affix the label to the package and drop it at any USPS location.
Your return label is trackable and can be used for all US addresses.